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FIG Import group, Canada's premier importers/distributors of giftware, home decor, florist supplies,
fashion jewellery, accents, fresh flowers, greens, christmas and holiday decor.
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Terms of Sale

OPENING AN ACCOUNT

FIG operates on a trade-only policy. To open an account you will be asked to complete a customer application form and provide proof that you operate a legitimate retail business. A valid vendor’s permit will be required.

PLACING AN ORDER

Customers are invited to call in, fax, email, or place their order through the website. Our sales representatives will be happy to assist you Monday to Friday from 7:30am to 4:30pm. Please call 905-670-1420.

MINIMUM ORDERS

Canadian shipping orders minimum $100, Cash & Carry orders minimum $25. For freight rate, delivery charges, or other information, please contact a FIG sales representative.

PRICING

For pricing information, please login to our site and review the catalogue, contact a sales representative at 905-670-1420, or email your request to sales@figcollection.ca Price lists are subject to change without notice due to vendor pricing, currency fluctuation, and freight rates.

FIG CASH & CARRY SHOWROOM

You are invited to visit our cash & carry and permanent showroom warehouse in the Mississauga area. Click here (make the “here” link to directions page) for directions.

PRODUCTS

Some of our products are hand made, natural items and you may find small yet noticeable differences in size color, or texture. These should not be regarded as flaws.

“WE ARE #1 IN CUSTOMER SERVICE!... COME SEE WHY"

We operate by our catch-phrase philosophy. Your satisfaction with our products is GUARANTEED, so shop with confidence. Should you find any product does not meet your expectations, simply call our office to arrange for a replacement or return. Please do not discard any products as it will void any possible return or refund.

RETURN POLICY

We are unable to accept any return without prior authorization. We reserve the right to charge a 20% restocking fee on returned items. Items purchased prior to a holiday are not returnable after the holiday.

Notice: Images used in the FIG catalogue or on our website may not be used or re-printed in any way, shape or form without written permission from FIG Inc. 

GLASSWARE POLICY

For pick up orders: We do check each piece prior to pick up. The onus is on the customer to inspect their glassware prior to leaving our facility. We respect refunds and/or replacements for disjointed, foggy, bubbled, anfractuous pieces in the rare event that they do occur. We cannot accept returns on cracked, chipped, scratched, and or broken glassware.

For shipping orders: Please ask the courier to wait as you inspect your glassware. Should you find any broken items, please ask the agent to make immediate note of the problem on your shipping slip and fax it back to our office without delay. Unfortunately, we are unable to process any claims for broken items without these notes.

7,155FIG members to date